FAQ`s

Would you like to know how our pieces arrive at your event? Or what happens if something breaks? On this page you will find the answers to your questions.

HOW CAN I MAKE A RESERVATION?

Simply contact us for an initial guidance or send us your inquiry containing the necessary information. 

- Date / address of the event

- Number of people

- Desired collection

- Accessories

We will contact you as soon as possible with a written offer. Take your time to analyze it and, if necessary, consult us for any desired customization (different collection, more or less guests, etc.). After your final decision, we will send you a binding rental agreement, which you should sign and return to us. A deposit of 20% of the rental costs is required for a binding reservation.

WHAT IS THE RENTAL PERIOD?

The rental period comprehends a maximum of 3 days or a weekend (Friday - Monday).

HOW WILL THE ORDER BE DELIVERED?

We usually deliver the dishes personally.  You can find the delivery costs on our website.

Alternatively, you may pick up the tableware in 8123 Ebmatingen and return them to us at the end of the rental period. In this case, for  preparation and packaging, we charge a fee of 50 CHF. 

How is the goods packaged ?

 The tableware will be delivered well protected in plastic stackable transport boxes. The same boxes will be used for collection after rental. 

HOW MUCH ACCESSORIES DO I NEED?

We usually calculate one coffee/ tea pot, one milk jug and one sugar bowl for every 6 - 8 people, also depending on the size of the table.

WHY SHALL I RETURN Dirty Dishes?

Our porcelain is antique and the colours used are sensitive. Our cutlery is silver plated. When cleaned in a dishwasher it fades quickly or becomes unsightly. To allow other people to enjoy our favorite pieces, we ask you to remove roughly the food residues from the dishes and pack them again in the same way as you received them. We will take care of the rest. 

OOPS, Something got BROKEn....

We hope it won’t, as we wish to rent them out more often. But if something ends up breaking, you will be charged per broken piece an amount of three times the rental price.

IS THERE A MINIMUM ORDER VALUE?

The minimum order value with timeless table is 100 CHF (deposit and delivery costs not included).

CAN I CHOOSE THE DISHES MYSELF?

We have listed our color and style concepts on our website, from where you can choose what you like. We select the dishes for each order individually and work with pictures from past orders or from our website. Please let us know if you have a specific request, we will be happy to  fulfill your wishes. 

CAN I MAKE CHANGES TO MY ORDER?

As long as our inventory is still available, you can change the amounts of your order by +/- 20% up to two weeks before your event. We will also pack additional items spontaneously, if they are available. All rental orders must be completed with full payment at least 14 days before the event date.

LAST-MINUTE RENTAL iNQUIRIES

We consider “last minute” all rental inquiries for an event starting within the next 7 days. In this case we will add a processing fee of 20% or a minimum of CHF 50 to the final rental costs. If possible, we will gladly help you here. 

I NEED HIGHER QUANTITIES. CAN YOU HELP ME?

Many things are feasible! Our tableware and cutlery are antique and we are constantly expanding our collection. With a little time we can go on the search for other desired favorite pieces to assist you. 

DO YOU ALSO HAVE DINING PLATES IN YOUR COLLECTION?

Currently we rent everything for a coffee table/ teatime. Our collection is constantly expanding. 

But why not have starters served on dessert plates or a soup/ dessert served in a cup? By the way - our favorite pieces fit very well with plain white porcelain.

Do you also buy antique tableware from me?

Yes – with great pleasure! We are constantly looking for new old treasures and expanding our collection of favorite items. If you want to get rid of nostalgic dishes, glasses or silverware, please contact us by phone or e-mail. We will stop by at one of our next trips to take a look at your beautiful pieces. If they fit into our collection, we will gladly take them off your hands.

HOW DOES TIMELESS TABLE CONTRIBUTE TO SUSTAINABILITY?

The continued use of antique tableware is undoubtedly sustainable and avoids the lots of plastic waste that is generated by the use of disposable dishes. We strive to operate our business sustainably in all areas, we renounce to complex one-way packaging and we send our invoices in electronic form. If you need a paper version, we can set it up for you.

DOES TIMELESS TABLE Also assist WITH DECORATION AND OTHER SERVICES?

Yes, with great pleasure!

For an individually agreed surcharge, we can also set your table and organize the flower arrangements. To assist you in having a harmonious event, we work together with florists, catering companies and pastry shops, with whom we can discuss your wishes. We can than coordinate deliveries and set-up beforehand. 

We carefully select our cooperation partners and know them personally.

ANOTHER QUESTION?

You have another question and couldn’t find the answer? 

We will be happy to assist you. Please call +41 76 304 1900 or send us an e-mail.

FAQs for download: 

Kontakt/ Contact us:

Sie haben eine Frage oder möchten sich persönlich beraten lassen? 

 

You have a question and would like to get a personal recommendation?

 

contact@timeless-table.ch

076 304 1900

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